Ability to generate a ticket internally, which means an MDaemon account can send an email from common address, creating a new ticket.
Thank you for sharing your idea with us. We have a rule that can be manually added that provides the ability to generate a ticket internally. I’ll email you the rule along with instructions.
Also, we are considering adding this rule in future versions.
Thanks for sharing your idea regarding the ticketing system, This will be considered for future versions.
Thanks for replying. Let me see if I have this correct. You are wanting the ability to compose a new email and send as the submission address of the public folder that has the ticketing option enabled? This would create a new email with a new ticket number for the message that you have composed?
If this is not correct please clarify.
A message is tagged by ticketing system only if the mail has sent to the common address joined to the the public folder. I, as a MDaemon account, cannot (I suppose it is not possible) open a ticket sending a mail to an external customer using the common address as sender.
I proposed ticketing system to several customers, but in many cases this was a big limitation so they chose to not use ticketing.