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ticketing

Ticketing

Ability to generate a ticket internally, which means an MDaemon account can send an email from common address, creating a new ticket.

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

3 comments

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  • AdminArron Caruth (Director of Product Development, Alt-N Technologies) commented  ·   ·  Flag as inappropriate

    Hello,

    Thanks for replying. Let me see if I have this correct. You are wanting the ability to compose a new email and send as the submission address of the public folder that has the ticketing option enabled? This would create a new email with a new ticket number for the message that you have composed?

    If this is not correct please clarify.

    Thanks
    Arron

  • Anonymous commented  ·   ·  Flag as inappropriate

    A message is tagged by ticketing system only if the mail has sent to the common address joined to the the public folder. I, as a MDaemon account, cannot (I suppose it is not possible) open a ticket sending a mail to an external customer using the common address as sender.
    I proposed ticketing system to several customers, but in many cases this was a big limitation so they chose to not use ticketing.

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