1 vote0 comments · Welcome to MDaemon Technologies' Suggestion Box » MDaemon · Flag idea as inappropriate… · Admin →
Thank you for sharing your idea with us to include a link in the restricted attachment notification email that enables the recipient to blacklist the sender of the original message. It will be considered for future versions.
1 vote3 comments · Welcome to MDaemon Technologies' Suggestion Box » MDaemon · Flag idea as inappropriate… · Admin →
Thank you for sharing your idea with us. We have a rule that can be manually added that provides the ability to generate a ticket internally. I’ll email you the rule along with instructions.
Also, we are considering adding this rule in future versions.
A message is tagged by ticketing system only if the mail has sent to the common address joined to the the public folder. I, as a MDaemon account, cannot (I suppose it is not possible) open a ticket sending a mail to an external customer using the common address as sender.
I proposed ticketing system to several customers, but in many cases this was a big limitation so they chose to not use ticketing.