Welcome to MDaemon Technologies' Suggestion Box

Listening to our customers is more than part of our mission statement, it is part of our culture. Do you have an idea that can improve our products or process? Please share it with us!

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  1. Security Gateway license purchase

    Why isn't possible to buy multiple years support like in MDaemon Mail Server and its connected components?

    1 vote
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  2. Move messages from admin quarantine to user quarantine

    Ability to move messages from admin quarantine to user quarantine.

    Some messages that appear in admin quarantine don't always require admin action. But it is not always clear whether the user would wish to receive the message. Ideally have the ability for an admin to move a message to user quarantine - to allow the user to make the decision on whether to release / delete / whitelist etc.

    3 votes
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    1 comment  ·  SecurityGateway  ·  Flag idea as inappropriate…  ·  Admin →

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  3. more details about whitelist / blacklist entry

    when i go to whitelist / blacklist, there are entries with comment "Added from message log", it would be better if you add date when it was added so we would know if entry has been created recently or long time ago. I usually add date in comment so when someone asked me when it was blacklisted or whitelisted, i dont need to rely on my memory or email request when it was done.

    maybe add "who" created it if entry is created for domain or global admin level.

    2 votes
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  4. Possibility to add score to the SG Your personal Spam Quarantine Report

    When looking at the mail you can release or blacklist a mail. A user can not see why the mail is hold until he/she logs on to the security gateway. In this way the action of the user can be a risk for your organization when he/she deploys the message and reads it. By adding the score in your report the user can be aware what to do with the message. When a mail is marked as spam the user can logon to security gateway and look into the transcript (if he understands that). An administrator can also do this…

    3 votes
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  5. Implement an administrative Enable/Disable option for the "automatic whitelisting feature” for user conversations

    Just imagine a user starts to correspond with a SPAM address for what reason ever (released from quarantine e.g.).
    Because of this “convenient feature” from this time on all future conversations sent to that user from this specific address most of the security checks are automatically(!) “disabled” because of that “automatic whitelisting” feature. Sorry, but that’s a security evil function!
    Currently from administrative point of view there is only the option to set “default settings”, but can be changed anytime by the user….
    That is – from security point of view – absolutely dangerous! Because once whitelisted a lot of…

    4 votes
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  6. Please add one option into Security Gateway for remote mail delivery

    The MDaemon mail server has three options for remote mail delivery.
    But Security Gateway just have two options, they are:
    Always send all outbound email directly to the recipient's mail server
    and
    Always send every outbound email to the server specified below

    We need increase the option like Mdaemon mail server.

    Thanks.

    6 votes
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  7. Differentiate between Enabled and Disabled Users

    When you click on 'Domain and Users" the domain list shows total number of users for each domain. It would be helpful if it would separate that out to show the number of users that are enabled.

    1 vote
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  8. Quarantine Scheduling

    The current scheduler for Quarantine summaries is either Never, Every x hours, Daily or Weekly. The summaries are coming out just shortly after midnight and, since many people have e-mail on their cell phones, they are getting woken up and complaining. If we go into the settings and click on 'save' then the summaries can come out at a different time.

    It would be nice to set an actual time or several like 8:00 AM and 6:00 PM

    1 vote
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    0 comments  ·  SecurityGateway  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Release Tab and Delete Tab Locations

    Either move the Release tab in Message Queue Quarantine (User_ and Quarantine (Admin) from beside the the Delete Tab or add a confirmation popup that states you are releasing selected emails for delivery.

    Since the Release and Delete tabs are next to each other there have been several occasions that emails have been released for delivery instead of deleted.

    A confirmation on the Release tab should be done regardless.

    1 vote
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  10. Message Logs

    Make it possible to export filtered message logs to CSV for analysis

    10 votes
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    3 comments  ·  SecurityGateway  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Outlook Plug-in or Method to Send to SpamLearn and NonSpamLearn

    Need an Outlook Plug-in or some easy method for users to send spam that has reached their inbox to send messages to the provided SpamLearn@ address. Likewise there needs to be an easy method to use the NonSpamLearn@. As another user posted, there is no option to flag these on the quaratine views. What is particularly disturbing is that there is no documented procedure for users to flag delivered messages as spam that I can see.

    12 votes
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    2 comments  ·  SecurityGateway  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Clustering and SQL Server

    Add support for clustering on SG, and also the ability to use SQL Server as a database. This will resolve the single-point-of-failure issue with the product, and hopefully help improve performance when dealing with a very large DB.

    14 votes
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  13. Security Gateway - sending statistics report with domain name included

    Security Gateway sends statistics reports and only mentions the server name. If you have one domain to monitor then this is no issue. Monitoring multiple domains as administrator it would be nice to see which domain the report is about.
    In my case, I monitor multiple domains but only have one administrator selected so I get a per domain report.
    In this case you can see which domain needs attention most.

    2 votes
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  14. Option to Drop Connection Immediately upon DNSBL or Blacklist IP Lookup Found

    The IP Blacklist and DNSBL actions should have the option to drop the SMTP connection immediately after learning that the source IP is black listed. The reason to drop the connection immediately is to reduce the additional processing that is essentially wasted if the policy is to reject the email.

    The Blacklist IPs and DNSBL should be examined ASAP after connection to minimize the time to decide to drop a listed connection. Dropping the listed connection ASAP reduces the chance of an SPAM or SMTP attack from overloading the SG.

    7 votes
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    Hello Arnold,

    I have verified with our developers that the tests are occurring after the RCPT command so that any domain exceptions that exist can be applied. We will consider having the tests occur earlier in the session when no domain exceptions exist for future versions of SecurityGateway.

    Thanks,

    Arron

  15. Same "subject" in too many recepient

    When i see the same subject in 10 o 20 messages from outside world to inside domain with different address (eg: a@one.it, b@two.com, c@three.net) theese messages are sure fake mail. I would like to add XX point to hash subject each day

    1 vote
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  16. Examine Messages in Administrative Quarantine

    Copy a message in Administrative Quarantine with a suspected virus to the administrator's mailbox so they can run various AV tools on it to make sure the message is safe to release to the end user.

    1 vote
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    Hi Shane,

    Thanks again for sharing your idea with us to allow potentially infected emails to be delivered to the administrator. While there are still concerns about releasing a potentially dangerous email to anyone, this is no more dangerous than the ability to release the message to the intended recipient. It will be considered for future versions.

    Thanks,

    Arron

  17. Export Reports

    It would be nice to be able to customize and export reports. I have users that could benefit from seeing an individual report. Currently I have to screen shot them since there is no export.

    2 votes
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  18. Spam quarantine delegate user rights

    Allow users to setup delegate rights to their own spam quarantine for other users of Security Gateway.

    3 votes
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  19. Ability to view attachments from emails log

    It would be goo to have the ability to view attachments when browsing the log of messages ?

    Now that we are installing SecurityGateway at all our customers to replace their Barracuda units, we are finding that we often come across this limitation as, often, an end-user asks us to locate a particular email with a specific attachment. On their old Barracuda anti-spam appliances the feature was there.

    With SG we have to get SG to deliver the email and then ask the user if that is the correct attachment - very time consuming !!

    Michel

    6 votes
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  20. IPs and Hostnames exemption list for SPF and Rate Control processing

    Hello Support,

    I would like to make a request for an exceptions list of IPs and Hostnames for SPF processing.


    Here is the problem. We, and many of our clients (we are an IT company), come from a background of Barracuda anti-spam units.

    On a Barracuda you can specify some hosts or IPs that you want excluded from the Barracuda's equivalent of Security Gateway's SPF processing. Typically one uses that list specifically and only for the hosts addresses of one's Backup MX queues.

    On Security Gateway, you cannot, with the following results :

    a) Internet line goes down, so emails…

    3 votes
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    2 comments  ·  SecurityGateway  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Michel,

    Per feature whitelists will be considered for future versions. In the meantime there is a potential work around which I believe has already been shared with you, but I’ll share it for the benefit of everyone.

    As a short term work around, you can use a custom SIEVE script for the SPF test. You will need to disable the built-in test, and replace it with something like.

    require [“securitygateway”,“reject”,“fileinto”,“envelope”];

    if not ip :is [“80.168.44.51”, “195.8.69.18”, “213.253.3.180”]
    {
    // cut paste text of system generated sieve script here
    if allof(not whitelisted,not auth “succeeded”,not ip “des”) {
    if lookup “spf” “fail” {
    fileinto “spam”;
    }
    if lookup “spf” “softfail” {
    spamscore “2.0”;
    }
    }

    }

    Thanks,

    Arron

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